Shipping

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DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. If you are experiencing a delay, just contact us on customerservices@bunker-mentality.com

I AM AN INTERNATIONAL CUSTOMER, HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?

Through our partnership with Global-e, we can offer both Standard and Express Shipping which is calculated during checkout with full tracking. The price of shipping is based on a number of factors, including the chosen service level (Standard or Express), the destination country, the number of items purchased and the total weight of the parcel. You will be able to see the exact shipping costs in your preferred currency during the checkout process.

We do offer a free shipping option based on a minimum spend, details will be shown at checkout.

Standard Service - this is not a fully tracked service, and depending upon your location may take slightly longer than expected due to freight delays around the world. Please double check your tracking information closely, and please bare in mind when you need your item when selecting this option.

Express Service - this is carried out by DHL, and they will often aim to deliver in as little as 3 days from dispatch to even some of the furthest reaches of the world. This service is fully tracked, and delivery updates will be provided as part of the service.

I AM AN INTERNATIONAL CUSTOMER, CAN I BUY IN MY LOCAL CURRENCY?

We’ve partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Bunker Mentality products to your country.

When you buy our products, you will see that your payment method is charged by "Global-e// Bunker Mentality". You can be confident that your payment is secure.

I AM AN INTERNATIONAL CUSTOMER, HOW MUCH WILL TAXES AND DUTY COST?

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

We can now offer you an option to pre pay any duties and taxes at checkout for certain shipping methods. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. As of 12/02/21, all EU orders placed through Global E are now being sent on a DDP basis (Delivered Duty Paid) which means you only pay the price you see at checkout. Your order will reflect your national sales tax rate but you will face no additional charges/taxes/tariffs ahead of delivery. Placing an international order on our UK facing site will lead to fees being due at the time of delivery.

HOW WILL I RECEIVE MY GIFT VOUCHERS AND HOW QUICKLY WILL THEY ARRIVE?

GIFT VOUCHERS will be sent to the purchaser by email with a unique voucher code which will only be valid for one transaction. The Gift Voucher will be emailed to you immediately that payment has been received. The unique voucher code must be entered at the checkout at the point of purchase when all items are in the basket. The voucher amount will be deducted from the total basket price. Please note, these cannot be used in conjunction with any other offer.

CAN I TRACK THE PROGRESS OF MY ORDER?

Once your order has been shipped, you will receive an email with the relevant tracking information for you to track the progress of your parcel. Some orders will be sent without full tracking information, however these orders do come with a delivery confirmation alert. We do offer a fully tracked service which allows peace of mind and a quicker delivery service.

If you are an international customer you can track your orders here

MY ORDER HAS NOT ARRIVED YET?

If your order has not arrived by the estimated delivery date, we're here to help. Please allow the recommended time for delivery to pass and then check the tracking details that have been emailed to you. If you still cannot locate your package then please contact us at customerservices@bunker-mentality.com stating your order number and we’ll do our best to locate your parcel straightaway. Rest assured, if it can’t be found, we’ll find a solution that works for you.

Thank you as always for your on-going support