Returns & Exchanges

We offer a No Quibble Exchange and Returns policy as we want you to be delighted with your Bunker Items.

60 days from the point you place your order, no questions asked.

You don‘t have to explain yourself. If you‘re not happy with the product - that‘s all we need to know. Ideally you‘ll tell us why, so we can improve things - but that‘s up to you.

We promise to refund any products that you are not entirely happy with provided that they come back to us in a saleable condition. 

If 60 days have gone by since your purchase, we don‘t promise a full refund. But talk to us if you‘re unhappy. We want to fix it.

Don’t despair! Just include a note with the following information will do:

1. Your name, address, and phone number.

2. Your order number.

3. Item code(s) and reason for the return(s).

4. Whether you would like a refund or an exchange. 

Not a problem, you can use any secure bag or box to get your item back to us.

Please ensure that products are returned complete, in perfect condition, unused, unwashed and with their original product packaging.

UK CUSTOMERS

Whether you want to swap for the next size, a different colour, or simply would like a refund, we'll always do our best to meet your needs and requirements.

For sure you can! You can ship your items back to us for an exchange or refund provided that they come back to us in a saleable condition.

Create your Free Royal Mail Returns Label HERE

You'll need the email you used to place the order, your order number & the product code or SKU. Just follow the instructions to get either a QR code or a returns label ready to be printed.

Please ensure that you include your returns paperwork clearly stating what exchange you would like, or if you require a refund.


Refunds will exclude any postage costs and must be returned in original packaging, unworn, with labels still intact. We will only be able to refund if the returned item is in a saleable condition. Thanks for your understanding.

As soon as we receive your returned parcel into our warehouse, our returns team will take care of it for you.

If you have requested an exchange, we shall process this on our system, and have the replacement item(s) sent out to you at no extra cost. If you need this for a certain date, please get in contact with us.

If you have requested a refund, our returns team will check over the garment to make sure it meets our returns policy and then process your refund accordingly. We will always refund to your original payment method, however if you would prefer this to be loaded onto a gift card to spend at a later date then just let us know.

INTERNATIONAL CUSTOMERS

Even if you have ordered from outside of the UK, we have tried our best to make our returns as smooth as possible for all of our customers around the world.

We are unable to offer free returns just yet, sorry. However, you can use our returns portal by clicking below where you can get preferential rates.

If you are outside of the UK you can use either our paid returns option, or your organise your own return.

Start your returns process HERE

If you are outside of the UK you can use either our paid returns option, or your organise your own return.

Use our partner Global-E's returns portal, which offers subsidised rates for shipping fully tracked parcels. The cost of your return will be deducted from the amount that you are refunded.

Otherwise, please send your order back with your preferred courier. It would be advisable for you to send this back via a tracked delivery option incase we encounter any problems receiving your returning parcel.

The returns address is

Bunker Mentality
The Mill, 4 Canalside
Kinoulton Road
Cropwell Bishop
Nottingham
NG12 3BE
UK

If you have any problems with the returns procedure, please email us before sending so we can help and ensure that all returns details are correct.

Use our partner Global-E's returns portal, which offers subsidised rates for shipping fully tracked parcels. The cost of your return will be deducted from the amount that you are refunded.

Otherwise, please send your order back with your preferred courier. It would be advisable for you to send this back via a tracked delivery option incase we encounter any problems receiving your returning parcel.

The returns address is

Bunker Mentality
The Mill, 4 Canalside
Kinoulton Road
Cropwell Bishop
Nottingham
NG12 3BE
UK

If you have any problems with the returns procedure, please email us before sending so we can help and ensure that all returns details are correct.

The best way to do this is to place another order for the product that you would like which will be processed immediately.

The item that you would like to return, just either use our returns service or you can of course source your own returns courier if that is more convenient.

Sorry, we are unable to offer a free returns service for this just right now.

Be sure to package your return securely, and ensure that it is marked as a "RETURN" to avoid any hidden charges.

Once we receive your return, we will process the exchange for you and dispatch this back out to you.

Any questions, please don't hesitate to contact us

I Have A Question That Isn't Answered On This Page

If you have any further questions that we haven't answered above then please get in touch and one of the team will able to help you out as soon as possible.

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