Shipping

 

CHRISTMAS DELIVERY TIME FRAMES?

 

At Christmas we want to make sure your order arrives before the big day so nothing is spoilt on the 25th December. Below are or final cut off days for guaranteed delivery.

UK		19th December
Europe		13th December
USA & Canada		13th December
Rest of the World		4th December

WHERE DO WE DELIVER?

 

Bunker Mentality ships 'world wide' every day of the year. Delivery times are based on orders placed before 2pm GMT on a working day, these will be processed and shipped the same day providing that your payment has been accepted and your items are in stock. Orders placed after 2pm GMT will be dispatched on the next working day. Orders placed on weekends or bank holidays will be dispatched on the next working day.

 

HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?

 

Free delivery is available for all orders subject to a minimum spend, please see the table below. All orders will be sent via Standard Delivery. If you require a faster service, please select an alternative delivery option, or contact us at customerservices@bunker-mentality.com

 

UK Delivery	COST	DELIVERY TIME
Standard	Free shipping orders over £50	2-4 working days
	£2.95 for orders under £50	2-4 working days
Express (Tracked)	£3.95 for fully tracked orders	1-2 working days
Next Working Day	£5.95 for Next Day Delivery orders	Next working day
Must be placed before 2pm	Orders placed on Friday will be delivered on Monday
Saturday	£8.95 for Next Saturday Delivery orders	Next Saturday
Must be placed before 2pm
USA Delivery	Free shipping for orders over £90	4 working days
Orders should not be liable  for any import duty & tax if the value is under £450	£5 for orders under £90	4 working days
EUROPE Delivery	Free Shipping for orders over £150	2-6 working days
	£8.00 for orders under £150	2-6 working days
WORLD Delivery	Free shipping for orders over £150	4-7 working days
	£12 for orders under £150	4-7 working days

 

*Free delivery over the minimum spend is not applicable if a golf bag is included in the order.

 

DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?

 

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

 

I AM AN INTERNATIONAL CUSTOMER, HOW MUCH DUTY WILL I HAVE TO PAY?

 

Duties for customers residing outside of the United Kingdom will not be calculated until the parcel enters your Country. You will be charged by the shipping partner and will be liable for any duty charges applied to your order. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

HOW WILL I RECEIVE MY GIFT VOUCHERS AND HOW QUICKLY WILL THEY ARRIVE?

 

GIFT VOUCHERS will be sent to the purchaser by email with a unique voucher code which will only be valid for one transaction. The Gift Voucher will be emailed to you within 1 working day of you placing the order. If you need these any quicker, just contact us at customerservices@bunker-mentality.com. The unique voucher code must be entered at the checkout at the point of purchase when all items are in the basket. The voucher amount will be deducted from the total basket price. Please note, these cannot be used in conjunction with any other offer.

 

CAN I TRACK THE PROGRESS OF MY ORDER?

 

Once your order has been shipped, you will receive an email with the relevant tracking information for you to track the progress of your parcel. Some orders will be sent without full tracking information, however these orders do come with a delivery confirmation alert, but should be delivered within 2-4 days. We do offer a fully tracked service which allows peace of mind and a quicker delivery service.

 

MY ORDER HAS NOT ARRIVED YET?

 

If your order has not arrived by the estimated delivery date, we're here to help. Please allow the recommended time for delivery to pass and then check the tracking details that have been emailed to you. If you still cannot locate your package then please contact us at customerservices@bunker-mentality.com stating your order number and we’ll do our best to locate your parcel straightaway. If it can’t be found, we’ll arrange a replacement or refund for you.