SHIPPING UPDATE

Are you still shipping orders?

It is business as usual here in Bunker HQ, we are still shipping orders on a daily basis and are strictly following government advice. We have a duty of care towards our team and our couriers collecting parcels from us and are focussed on providing a safe and healthy environment. The rest of our team are working remotely where possible.  

We are happy to tell you as it stands right now, but as the situation is fast-moving we will issue updates as and when necessary.

Are there delivery delays?

On the whole, we are seeing delivery times as normal. Our delivery partners are keeping close to us with any information relating to delays.  We will update this page if there is anything significant to share. However, if you have any questions about your order or need help, please email us at customerservices@bunker-mentality.com. We are replying to customer services emails 7 days a week to support our customers so you will get a response quickly. 

Extended returns policy?

We do understand that it is more difficult to return or exchange items right now. So we will extend our returns policy to from 30 to 60 days on any purchases from 23rd March. If you are looking for an exchange and you are delayed in returning it to us, just email us as customerservices@bunker-mentality.com and we will contact you to work out how to get your exchange to you. 

WHERE DO WE DELIVER?

Bunker Mentality ships 'world wide' every working day of the year. Orders placed before 2pm GMT on a working day will be processed and shipped the same day providing that your payment has been accepted and your items are in stock. After 2pm GMT, orders will leave on the next working day. Orders placed on weekends or bank holidays will be dispatched on the next working day. Next day shipping will be delivered on the next 'working' day. If you need a Saturday delivery, please contact us. 

Select your country from the drop down list below, transit times will be shown at checkout:

HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?

We offer both standard and express shipping and free delivery is available for all orders subject to a minimum spend, please see the table below. All orders will be sent via Standard Delivery. If you require a faster service, please select an alternative delivery option, or contact us at customerservices@bunker-mentality.com

International delivery timescales will be calculated at checkout

DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. If you are experiencing a delay, just contact us on customerservices@bunker-mentality.com

I AM AN INTERNATIONAL CUSTOMER, HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?

Through our partnership with Global-e, we can offer both Standard and Express Shipping which is calculated during checkout with full tracking. The price of shipping is based on a number of factors, including the chosen service level (Standard or Express), the destination country, the number of items purchased and the total weight of the parcel. You will be able to see the exact shipping costs in your preferred currency during the checkout process.

We do offer a free shipping option based on a minimum spend, details will be shown at checkout. 

I AM AN INTERNATIONAL CUSTOMER, CAN I BUY IN MY LOCAL CURRENCY?

We’ve partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Bunker Mentality products to your country. 

When you buy our products, you will see that your payment method is charged by "Global-e// Bunker Mentality". You can be confident that your payment is secure.  

I AM AN INTERNATIONAL CUSTOMER, HOW MUCH WILL TAXES AND DUTY COST?

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

We can now offer you an option to pre pay any duties and taxes at checkout for certain shipping methods. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. This method is highly recommended when shopping outside of the European Union.

HOW WILL I RECEIVE MY GIFT VOUCHERS AND HOW QUICKLY WILL THEY ARRIVE?

GIFT VOUCHERS will be sent to the purchaser by email with a unique voucher code which will only be valid for one transaction. The Gift Voucher will be emailed to you immediately that payment has been received. The unique voucher code must be entered at the checkout at the point of purchase when all items are in the basket. The voucher amount will be deducted from the total basket price. Please note, these cannot be used in conjunction with any other offer.

CAN I TRACK THE PROGRESS OF MY ORDER?

Once your order has been shipped, you will receive an email with the relevant tracking information for you to track the progress of your parcel. Some orders will be sent without full tracking information, however these orders do come with a delivery confirmation alert. We do offer a fully tracked service which allows peace of mind and a quicker delivery service.

If you are an international customer you can track your orders here

MY ORDER HAS NOT ARRIVED YET?

If your order has not arrived by the estimated delivery date, we're here to help. Please allow the recommended time for delivery to pass and then check the tracking details that have been emailed to you. If you still cannot locate your package then please contact us at customerservices@bunker-mentality.com stating your order number and we’ll do our best to locate your parcel straightaway. Rest assured, if it can’t be found, we’ll find a solution that works for you.