It is business as usual here in Bunker HQ, we are still shipping orders on a daily basis (working days) and are strictly following government advice through the new restrictions. We have a duty of care towards our team and our couriers collecting parcels from us and are focussed on providing a safe and healthy environment. The rest of our team are working remotely where possible.
Are there delivery delays?
We are seeing delivery delays from all our shipping partners at the moment due to the volume of parcels that they are having to deal with. Please allow extra time to allow for this... we are shipping as normal, but we are seeing delays of up to a week on standard shipping.
If you need your order for a specific date that is in the near future, then please select an upgraded shipping method. Our standard shipping is taking up to 7 working days to arrive, often much sooner but we request that you allow this time. Standard shipping is not a tracked service, and a scan will only be seen on the parcel when it is delivered. The tracking number is a parcel identification number, rather than to be used for tracking.
However, if you have any questions about your order or need help, please email us at customerservices@bunker-mentality.com. We are replying to customer services emails 7 days a week to support our customers so you will get a response quickly.
Extended returns policy?
We do understand that it is more difficult to return or exchange items right now. So we will extend our normal returns policy to from 30 to 60 days on any purchases. If you are looking for an exchange and you are delayed in returning it to us, just email us as customerservices@bunker-mentality.com and we will contact you to work out how to get your exchange to you.
Our CHRISTMAS RETURNS policy is extended to end January 2021 for any gifts that need exchanging for another size or product. This applies to orders purchased before 21st December 2020.
WHERE DO WE DELIVER?
Bunker Mentality ships 'world wide' every working day of the year. Orders placed before 2pm GMT on a working day will be processed and shipped the same day providing that your payment has been accepted and your items are in stock. After 2pm GMT, orders will leave on the next working day. Orders placed on weekends or bank holidays will be dispatched on the next working day. Next day shipping will be delivered on the next 'working' day. If you need a Saturday delivery, please contact us.
Select your country from the drop down list below, transit times will be shown at checkout:
AUSTRALIA
Orders up to $50
Tracked Post
$10
Express Courier (Air)
$25
Orders from $150 to €300
Tracked Post
Free
Express Courier (Air)
$10
Orders over $300
Tracked Post
Free
Express Courier (Air)
Free
AUSTRIA
Orders up to €75
Standard Courier
€5
Express Courier (Air)
€20
Orders from €75 to €150
Standard Courier
Free
Express Courier (Air)
€15
Orders over €150
Standard Courier
Free
Express Courier (Air)
€7.50
BELGIUM
Orders up to €50
Standard Courier
€5
Express Courier (Air)
€15
Orders from €50 to €100
Standard Courier
Free
Express Courier (Air)
€10
Orders over €100
Standard Courier
Free
Express Courier (Air)
Free
CANADA
Orders up to CA$ 100
Tracked Post
CA$ 13
Express Courier (Air)
CA$ 20
Orders from CA$ 100 to CA$ 200
Tracked Post
Free
Express Courier (Air)
CA$ 13
Orders over CA$ 200
Tracked Post
Free
Express Courier (Air)
Free
CHINA
Orders up to CN¥ 665
Tracked Post
CN¥ 90
Express Courier (Air)
CN¥ 220
Orders from CN¥ 665 to CN¥ 890
Tracked Post
Free
Express Courier (Air)
CN¥ 180
Orders over CN¥ 890
Tracked Post
Free
Express Courier (Air)
Free
CYPRUS
Orders up to €80
Tracked Post
€4.50
Express Courier (Air)
€20
Orders from €80 to €155
Tracked Post
Free
Express Courier (Air)
€15
Orders over €155
Tracked Post
Free
Express Courier (Air)
Free
CZECHIA
Orders up to 2000Kč
Tracked Post
115Kč
Express Courier (Air)
510Kč
Orders from 2000Kč to 3950Kč
Tracked Post
Free
Express Courier (Air)
380Kč
Orders over 3950Kč
Tracked Post
Free
Express Courier (Air)
Free
DENMARK
Orders up to Dkr 560
Standard Courier
Dkr 40
Express Courier (Air)
Dkr 150
Orders from Dkr 560 to Dkr 1120
Standard Courier
Free
Express Courier (Air)
Dkr 110
Orders over Dkr 1120
Standard Courier
Free
Express Courier (Air)
Dkr 55
ESTONIA
Orders up to €80
Standard Courier
€4.50
Express Courier (Air)
€20.50
Orders from €80 to €155
Standard Courier
Free
Express Courier (Air)
€15
Orders over €155
Standard Courier
Free
Express Courier (Air)
€7.50
FINLAND
Orders up to €80
Standard Courier
€4.50
Express Courier (Air)
€20.50
Orders from €80 to €155
Standard Courier
Free
Express Courier (Air)
€15
Orders over €155
Standard Courier
Free
Express Courier (Air)
€7.50
FRANCE
Orders up to €50
Standard Courier
€5
Express Courier (Air)
€15
Orders from €50 to €100
Standard Courier
Free
Express Courier (Air)
€10
Orders over €100
Standard Courier
Free
Express Courier (Air)
€5
GERMANY
Orders up to €50
Standard Courier
€5
Express Courier (Air)
€15
Orders from €50 to €100
Standard Courier
Free
Express Courier (Air)
€10
Orders over €100
Standard Courier
Free
Express Courier (Air)
€5
HONG KONG
Orders up to HK$ 500
Tracked Post
HK$ 100
Express Courier (Air)
HK$ 250
Orders from HK$ 500 to HK$ 750
Tracked Post
HK$ 25
Express Courier (Air)
HK$ 200
Orders over HK$ 750
Tracked Post
Free
Express Courier (Air)
HK$ 100
IRELAND (Republic of)
Orders up to €50
Standard Courier
€5
Express Courier (Air)
€15
Orders from €50 to €100
Standard Courier
Free
Express Courier (Air)
€10
Orders over €100
Standard Courier
Free
Express Courier (Air)
€5
ISRAEL
Orders up to ₪200
Tracked Post
₪35
Express Courier (Air)
₪70
Orders from ₪200 to ₪300
Tracked Post
Free
Express Courier (Air)
₪35
Orders over ₪300
Tracked Post
Free
Express Courier (Air)
Free
ITALY
Orders up to €75
Standard Courier
€5
Express Courier (Air)
€20
Orders from €75 to €150
Standard Courier
Free
Express Courier (Air)
€15
Orders over €150
Standard Courier
Free
Express Courier (Air)
€7.5
JAPAN
Orders up to ¥ 7230
Tracked Post
¥ 1500
Express Courier (Air)
¥ 3600
Orders from ¥ 7230 to ¥ 10850
Tracked Post
¥ 360
Express Courier (Air)
¥ 2900
Orders over ¥ 10850
Tracked Post
Free
Express Courier (Air)
¥ 1500
JERSEY
Orders up to £50
Tracked Post
£4
Express Courier (Air)
£13
Orders from £50 to £100
Tracked Post
Free
Express Courier (Air)
£8
Orders over £100
Tracked Post
Free
Express Courier (Air)
£4
NETHERLANDS
Orders up to €50
Standard Courier
€5
Express Courier (Air)
€15
Orders from €50 to €100
Standard Courier
Free
Express Courier (Air)
€10
Orders over €100
Standard Courier
Free
Express Courier (Air)
Free
NEW ZEALAND
Orders up to NZ$ 95
Tracked Post
NZ$ 20
Express Courier (Air)
NZ$ 50
Orders from NZ$ 95 to NZ$ 145
Tracked Post
NZ$ 5
Express Courier (Air)
NZ$ 40
Orders over NZ$ 145
Tracked Post
Free
Express Courier (Air)
NZ$ 20
NORWAY
Orders up to Nkr 695
Tracked Post
Nkr 45
Express Courier (Air)
Nkr 185
Orders from Nkr 695 to Nkr 1400
Tracked Post
Free
Express Courier (Air)
Nkr 95
Orders over Nkr 1400
Tracked Post
Free
Express Courier (Air)
Free
POLAND
Orders up to 340zł
Tracked Post
20zł
Express Courier (Air)
85zł
Orders from 340zł to 675zł
Tracked Post
Free
Express Courier (Air)
65zł
Orders over 670zł
Tracked Post
Free
Express Courier (Air)
32.50zł
PORTUGAL
Orders up to €75
Standard Courier
Free
Express Courier (Air)
€20
Orders from €75 to €150
Standard Courier
Free
Express Courier (Air)
€15
Orders over €150
Standard Courier
Free
Express Courier (Air)
€7.5
SINGAPORE
Orders up to S$90
Tracked Post
S$18
Express Courier (Air)
S$40
Orders from S$90 to S$135
Tracked Post
S$4.50
Express Courier (Air)
S$36
Orders over S$135
Tracked Post
Free
Express Courier (Air)
S$18
SLOVAKIA
Orders up to 80 SKK
Tracked Post
4.50 SKK
Express Courier (Air)
20 SKK
Orders from 80 SKK to 155 SKK
Tracked Post
Free
Express Courier (Air)
15 SKK
Orders over 155 SKK
Tracked Post
Free
Express Courier (Air)
7 SKK
SPAIN
Orders up to €75
Standard Courier
€5
Express Courier (Air)
€20
Orders from €75 to €150
Standard Courier
Free
Express Courier (Air)
€15
Orders over €150
Standard Courier
Free
Express Courier (Air)
€7.50
RUSSIA
Orders up to RUB6650
Tracked Post
RUB665
Orders over RUB6650
Tracked Post
Free
SWEDEN
Orders up to Skr 775
Standard Courier
Skr 50
Express Courier (Air)
Skr 200
Orders from Skr 775 to Skr 1550
Standard Courier
Free
Express Courier (Air)
Skr 155
Orders over Skr 1550
Standard Courier
Free
Express Courier (Air)
Skr 80
SWITZERLAND
Orders up to Fr. 85
Standard Courier
Fr. 5.50
Express Courier (Air)
Fr. 22
Orders from Fr. 85 to Fr. 165
Standard Courier
Free
Express Courier (Air)
Fr. 11
Orders over Fr. 165
Standard Courier
Free
Express Courier (Air)
Free
TAIWAN
Orders up to NT$ 3000
Tracked Post
NT$ 300
Express Courier (Air)
NT$ 950
Orders from NT$ 3000 to NT$ 6000
Tracked Post
Free
Express Courier (Air)
NT$ 500
Orders over NT$ 6000
Tracked Post
Free
Express Courier (Air)
Free
THAILAND
Orders up to ฿2025
Tracked Post
฿400
Express Courier (Air)
฿1000
Orders from ฿2025 to ฿3000
Tracked Post
฿100
Express Courier (Air)
฿800
Orders over ฿3000
Tracked Post
Free
Express Courier (Air)
฿400
UNITED KINGDOM (England, Scotland, Wales, Northern Ireland)
Orders up to £50
Standard
£2.95
Orders over £50
Standard
Free
All Orders
Express Tracked
£3.95
All Orders
Next Working Day
£5.95
All Orders
Next Working Day (orders placed before 2pm)
£5.95
All Orders
Saturday Deliveries
£8.95
UNITED STATES
Orders up to $100
Tracked Post
Free
Express Courier (Air)
$15
Orders from $100 to $150
Tracked Post
Free
Express Courier (Air)
$10
Orders over $150
Tracked Post
Free
Express Courier (Air)
Free
Orders up to £50
Tracked Post
£4
Express Courier (Air)
£13
Orders from £50 to £100
Tracked Post
Free
Express Courier (Air)
£8
Orders over £150
Tracked Post
Free
Express Courier (Air)
£4
Orders up to £45
Tracked Post
£4
Express Courier (Air)
£13
Orders from £45 to £90
Tracked Post
Free
Express Courier (Air)
£8
Orders over £90
Tracked Post
Free
Express Courier (Air)
£4
Orders up to £65
Tracked Post
£4
Express Courier (Air)
£17.50
Orders from £65 to £130
Tracked Post
Free
Express Courier (Air)
£13
Orders over £130
Tracked Post
Free
Express Courier (Air)
£6.50
Orders up to £65
Tracked Post
£7
Express Courier (Air)
£20
Orders from £65 to £130
Tracked Post
Free
Express Courier (Air)
£8.50
Orders over £130
Tracked Post
N/A
Express Courier (Air)
Free
Orders up to £60
Tracked Post
£7.50
Express Courier (Air)
£12
Orders from £60 to £120
Tracked Post
Free
Express Courier (Air)
£7.50
Orders over £120
Tracked Post
N/A
Express Courier (Air)
Free
Orders up to £50
Tracked Post
£10
Express Courier (Air)
£25
Orders from £50 to £75
Tracked Post
£2.50
Express Courier (Air)
£20
Orders over £75
Tracked Post
Free
Express Courier (Air)
£10
Orders up to £50
Tracked Post
£15
Express Courier (Air)
£30
Orders from £50 to £90
Tracked Post
Free
Express Courier (Air)
£20
Orders over £90
Tracked Post
Free
Express Courier (Air)
£10
Orders up to £50
Tracked Post
£15
Express Courier (Air)
£30
Orders from £50 to £90
Tracked Post
Free
Express Courier (Air)
£20
Orders over £90
Tracked Post
Free
Express Courier (Air)
£10
HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?
We offer both standard and express shipping and free delivery is available for all orders subject to a minimum spend, please see the table above. All orders will be sent via Standard Delivery. If you require a faster service, please select an alternative delivery option, or contact us at customerservices@bunker-mentality.com
International delivery timescales will be calculated at checkout.
DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. If you are experiencing a delay, just contact us oncustomerservices@bunker-mentality.com
I AM AN INTERNATIONAL CUSTOMER, HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?
Through our partnership with Global-e, we can offer both Standard and Express Shipping which is calculated during checkout with full tracking. The price of shipping is based on a number of factors, including the chosen service level (Standard or Express), the destination country, the number of items purchased and the total weight of the parcel. You will be able to see the exact shipping costs in your preferred currency during the checkout process.
We do offer a free shipping option based on a minimum spend, details will be shown at checkout.
Standard Service - this is not a fully tracked service, and depending upon your location may take slightly longer than expected due to freight delays around the world. Please double check your tracking information closely, and please bare in mind when you need your item when selecting this option.
Express Service - this is carried out by DHL, and they will often aim to deliver in as little as 3 days from dispatch to even some of the furthest reaches of the world. This service is fully tracked, and delivery updates will be provided as part of the service.
I AM AN INTERNATIONAL CUSTOMER, CAN I BUY IN MY LOCAL CURRENCY?
We’ve partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Bunker Mentality products to your country.
When you buy our products, you will see that your payment method is charged by "Global-e// Bunker Mentality". You can be confident that your payment is secure.
I AM AN INTERNATIONAL CUSTOMER, HOW MUCH WILL TAXES AND DUTY COST?
Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.
We can now offer you an option to pre pay any duties and taxes at checkout for certain shipping methods. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. This method is highly recommended when shopping outside of the European Union.
HOW WILL I RECEIVE MY GIFT VOUCHERS AND HOW QUICKLY WILL THEY ARRIVE?
GIFT VOUCHERS will be sent to the purchaser by email with a unique voucher code which will only be valid for one transaction. The Gift Voucher will be emailed to you immediately that payment has been received. The unique voucher code must be entered at the checkout at the point of purchase when all items are in the basket. The voucher amount will be deducted from the total basket price. Please note, these cannot be used in conjunction with any other offer.
CAN I TRACK THE PROGRESS OF MY ORDER?
Once your order has been shipped, you will receive an email with the relevant tracking information for you to track the progress of your parcel. Some orders will be sent without full tracking information, however these orders do come with a delivery confirmation alert. We do offer a fully tracked service which allows peace of mind and a quicker delivery service.
If you are an international customer you can track your orders here
MY ORDER HAS NOT ARRIVED YET?
If your order has not arrived by the estimated delivery date, we're here to help. Please allow the recommended time for delivery to pass and then check the tracking details that have been emailed to you. If you still cannot locate your package then please contact us atcustomerservices@bunker-mentality.comstating your order number and we’ll do our best to locate your parcel straightaway. Rest assured, if it can’t be found, we’ll find a solution that works for you.