Returns FAQ

Returns & Exchanges

We offer a No Quibble Exchange and Returns policy as we want you to be delighted with your Bunker Items.

60 days from the point you place your order, no questions asked.

You don‘t have to explain yourself. If you‘re not happy with the product - that‘s all we need to know. Ideally you‘ll tell us why, so we can improve things - but that‘s up to you.

We promise to refund any products that you are not entirely happy with provided that they come back to us in a saleable condition. 

If 60 days have gone by since your purchase, we don‘t promise a full refund. But talk to us if you‘re unhappy. We want to fix it.

UK
We offer Free Returns when returning items for exchange or refund within the UK.
You just need to generate your free returns label HERE.

All the information that you need will be on your order confirmation. Please also tell us what your returning an why (and if you’re asking for an exchange don’t forget to include those details too), and generate a prepaid label.

Europe & Rest of the World

We are unable to offer free returns just yet, sorry. However, you can use our returns portal by clicking below where you can get preferential rates.

Start your returns process HERE

For sure you can! You can ship your items back to us for an exchange or refund provided that they come back to us in a saleable condition.

Create your Free Returns Label HERE

Please ensure that you include your returns paperwork clearly stating what exchange you would like, or if you require a refund.
Refunds will exclude any postage costs and must be returned in original packaging, unworn, with labels still intact. We will only be able to refund if the returned item is in a saleable condition. Thanks for your understanding.

If you are outside of the UK you can use either our paid returns option, or your organise your own return.

Use our partner Global-E's returns portal, which offers subsidised rates for shipping fully tracked parcels. The cost of your return will be deducted from the amount that you are refunded.

Otherwise, please send your order back with your preferred courier. It would be advisable for you to send this back via a tracked delivery option incase we encounter any problems receiving your returning parcel.

The returns address is

Bunker Mentality
The Mill, 4 Canalside
Kinoulton Road
Cropwell Bishop
Nottingham
NG12 3BE
UK

If you have any problems with the returns procedure, please email us before sending so we can help and ensure that all returns details are correct.

Not a problem, you can use any secure bag or box to get your item back to us.

Don’t despair! Just include a note with the following information will do:

1. Your name, address, and phone number.

2. Your order number.

3. Item code(s) and reason for the return(s).

4. Whether you would like a refund or an exchange. 

It can take up to 14 days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will send you an email when your return is completed.

Any refund processed to a credit or debit card will appear on your statement within 5 working days from the date it was processed.

If you don’t hear from us within 14 days of sending your items back, please contact us with your order number and the details about which items you sent back. Jack and his team will then see what they can do for you.

No problem.

Contact us and Jack and the team will be pleased to help.

We normally reply within 24 working hours, or try and catch us on chat by clicking the Blue Chat Bubble. We operate between 8am and 10pm GMT

Shipping

We ship worldwide on a daily basis. there are several delivery options for you to choose from including free shipping (minimum spend applies) to a fast fully tracked service if you need it.

There are several options to choose from. You can select the service that you would like when you are at the checkout.

Royal Mail 48 Free on spend over £50 or £2.95 (3-7 days)

Royal Mail Tracked 24 or 48 £3.95 with full tracking

Royal Mail Next Day / Saturday delivery. £5.95 or £8.95. Your order must be placed before 2pm for same day dispatch.

Import duties and taxes may apply upon receipt of orders shipped outside of the UK. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes.

We can now offer you an option to pre pay any duties and taxes at checkout for certain shipping methods. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. This method is highly recommended when shopping outside of the European Union.

Pretty fast, but it does depends on the shipping option you select at checkout. We will pick same day for orders placed before 2pm wherever we can.

UK

All orders are sent Royal Mail 48 as standard, which takes 2-7 working days for delivery/ You can expect to receive a shipping confirmation within a couple of days of placing your order latest.

If you need it more quickly then, we recommend selecting the Express Tracked shipping option which will mean that your parcel is sent Royal Mail 24 Tracked

Next Working Day & Saturday Delivery is our fastest service. Please order before before 2pm on a working day for same day dispatch. If you order after the cut-off, we'll ship on the next working day for delivery the following working day after dispatch.


International

There are many different options based on your location which can be seen when you checkout.

When you land on our website, our clever technology will determine where you are in the world and show you our products in your currency.

When you reach the checkout, we will offer the available payment methods & shipping times. Please take note of the transit times that are quoted as these are accurate.

If you need your order for a specific date, we would like to suggest Express Courier which is fully tracked.

Our HQ and warehouse is in a small village in Nottinghamshire, Uk. Wherever you are in the world, your parcel will be shipped from here.